""Cannot upgrade.
Either your JoomSEF version is up to date or its upgrade is no longer supported""

Im using JoomSef 3.4.3 (I cant upgrade it till I get off the staging server)

What is causing this?

Hello,

there can be multiple reasons - in general this means, your site cannot get conncted to our update server.
With older JoomSEF versions, this is most often caused by the fact that php_url_fopen that was used to connect to our server is NOT ALLOWED.
In such case, you have to either enable it in PHP configuration or use manual upgrade from file.
The newer version do not use that anymore, so there should not be this problem again after the upgrade.

But in this case, I just bought the Myblog extension from your store and tried to install it locally from my hard drive. That was the message it gave me when I tried and it wouldn't install. I wasn't trying to update Joomsef... just install the add on.

Hi... I still have the question. Since I just downloaded this add on - why is it giving me the above message when I try to install it? I understand if it was coming from your upgrade server it might give that message - but I got it trying to load one of your add ons to JoomSEF locally. What do I need to do to be able to install this please?

Hi again....
OK... I moved the site off the staging and into production. JoomSEF updated perfectly from your server. However... the myBlog component (which shows as being "PAID") and now gives me a button to "Get Extension" in the area marked "Components without SEF Extension installed" I press the button and it takes me to your store where I bought it in the first place.. but nothing installs and nothing else happens. Am I doing something wrong?
Obviously we are connecting to your update server since the primary component (JoomSEF) updates fine.

I also tried reinstalling the MyBolg extension again from my local machine (the one I bought a week ago from your store) after updating JoomSEF... same message - Either your JoomSEF version is up to date or its upgrade is no longer supported""

I would like to get this fixed - especially now since I took the site live. The pleasure of a quick response from you on what to do to fix this would be appreciated.

Am I in the wrong place to be getting support for a new purchase? Five days seems like a long time to wait for an answer when I just bought the product....so this must not be the right place. Can someone direct me? Is there a new purchase help area?