Look, you should know very well from our correspondence that i did that before I even had your component and I was talking about the Order/Shipment status email notifications by VM system, which you told me I would either have to know how to disable with VM coding or pay for extra support and you would do it for me. And by the way I decided to pay my developer to change the original VM template for those instead of bothering with your "support" that didn't seem very focused on actually helping, but rather making few more bucks.

So please let's not muddy the water in here and be honest that the issue always was that you requested money for any further support even though common sense dictates that people wouldn't be buying your component knowing that it doesn't solve the issue of replacing the ugly VM templates for the email notifications. And that is the reason why you are still not up front about it and honest. Again, I am not the first one saying this here. NOBODY NEEDS JUST ANOTHER INVOICE COMPONENT FOR VM2 UNLESS IT IS SUPPOSED TO REPLACE YHE UGLY VM2 One!! Makes sense?

Because I vividly remember the very little detail where you stated that my requests for your help fall out of the scope of your free support. I obviously was not willing to pay for something that ought to be free since it caused all the issues in the first place.

Here is my answer copied (for you) from the other post;

1--You asked me to turn on the error reporting while already telling me this is VM problem and outside of your support , therefore already assuming I would pay for extra support to fix issue that was started the moment your component was installed.

2--I was done responding when I found out about your idea that I would pay for support to fix an issue that was started with installation of your product.

3--THIS IS WHERE MY POROBLEM WITH YOU IS: Since you sell a component that creates and sends invoices to customers, it is logical to assume that it would not make the customer receive 2 different invoices (one from your component and one from VM itself). If in fact that is the case you should INDICATE SO in bold letters to people that they must edit VM Code in order to make it work as everybody thinks it would. But that of course would hurt the sales right?? Look, I know your strategy--once you omit this very important detail people will buy your component and then of course rather focus on paying someone to fix VM coide to stop other invoicing or pay you. You know it that's why you conveniently do not mention this UP FRONT! You can hide behind all your fine print all you want but a respectable seller would never hide this to make an extra buck. And by the way--you know I'm not the first one writing this, so dont give me crap that I am the only one here.

Kkeep the post, this way people will at least understand how your component works and how you dont mention few things in order to make a quick buck:

a. Your component will send just another invoice to customers, so they receive double the invoices, not only your componnet's invoice, instead of the VM one

b. In order to fix that (or the white screen that will screw up your checkout process), customers must either pay someone else to edit VM code or pay you to stop VM invoices being emailed out as well

c. the fact that you are still not embarrassed by your business management is just crazy and again, I urge everyone to stop and think before doing business with you.

P.S. There was never a business that was lacking in customer service as much as yours does. Be honest and UP FRONT with your customers about the shortcomings of your product...just an advice.

1--You asked me to turn on the error reporting while already telling me this is VM problem and outside of your support , therefore already assuming I would pay for extra support to fix issue that was started the moment your component was installed.

2--Not sure what you mean, but I was done responding when I found out about your idea that I would pay for support to fix an issue that was started with installation of your product.

3--THIS IS WHERE MY POROBLEM WITH YOU IS: Since you sell a component that creates and sends invoices to customers, it is logical to assume that it would not make the customer receive 2 different invoices (one from your component and one from VM itself). If in fact that is the case you should INDICATE SO in bold letters to people that they must edit VM Code in order to make it work as everybody thinks it would. But that of course would hurt the sales right?? Look, I know your strategy--once you omit this very important detail people will buy your component and then of course rather focus on paying someone to fix VM coide to stop other invoicing or pay you. You know it that's why you conveniently do not mention this UP FRONT! You can hide behind all your fine print all you want but a respectable seller would never hide this to make an extra buck. And by the way--you know I'm not the first one writing this, so dont give me crap that I am the only one here.

4--reasonable? You lost all right to use this word after you asked for money (extra support lol) to fix a problem that was started by your component. Guess what, once I removed it it was ll fine on my website.

5--You are right, keep the post, this way people will at least understand how your component works and how you dont mention few things in order to make a quick buck:

a. Your component will send just another invoice to customers, so they receive double the invoices, not only your componnet's invoice, instead of the VM one

b. In order to fix that (or the white screen that will screw up your checkout process), customers must either pay someone else to edit VM code or pay you to stop VM invoices being emailed out as well

c. the fact that you are still not embarrassed by your business management is just crazy and again, I urge everyone to stop and think before doing business with you.

P.S. There was never a business that was lacking in customer service as much as yours does. Be honest and UP FRONT with your customers about the shortcomings of your product...just an advice.

First Off-the idea behind the product is nice but here is what they don't tell you;

1- If you buy and install this VM Invoice product, you will have to still edit VM code in order to stop the sending of default emails by VM. Otherwise customers will receive double the invoices-one from VM by default and one from this component.

This is not designed as a standalone invoicing component that sends invoices instead of default VM ones--which is what everyone believes as the common sense dictates. Why would people otherwise buy this?! So unless you know how to do coding to disable the VM default invoices going out for all the statuses separate (Confirmed, Shipped, eye) be ready that you will be asked by the makers of VM Invoices to pay extra to do that--yeah I'm not kidding. They say this is outside of their customer support. LOL!

2- After installing this component on my Joomla 1.7 and VM 2.0.6 I had plenty of issues with orders not going thru or displaying white screen after clicking on "Submit Order".

SO BEWARE because not only this will potentially screw up your website but you will also not receive any help fro FREE. I asked for refund but got no answer to that so I just disputed the charge with my Credit Card and to money back.

The worst company you can deal with-- STAY AWAY!!!

Hi, I am really pressed by time and need to know if you can get in my admin section and fix it or if not, when will you process refund. Please respond with an answer. Thanks.

Look, I spoke to my developers and it appears to be only after installing your component. The white screen is still there. Please let me know if you can fix it (but only if ASAP), otherwise I am forced to revert to the old invoicing and worry about editing that layout. If you can not do it ASAP please process a refund for the order as I can not use this and my developers are unable to correct this. I told them to wait until tonight, late for my decision. Email me at Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript for login credentials.

Rafal

1- Every time order was placed with credit card I got a blank white screen. Tried 3 times. Then when I go to the website again and to cart--the product is still there but the transaction was actually successful. This is bad! Very confusing to customer.
2- When I update the order status inside the order management and save it, the screen goes white as well.
Oh and the customer does not get the updated status even after I select the box "notify customer"

Please tell me how to fix this--this is very bad for my business. Thanks

I bought the component to use it as the only one obviously that sends out invoices to customers. I don't need them to receive them twice (one from VM2 and one from this component). I found in another thread directions on how to stop the VM invoices from emailing out to customers, but it does not work. The directions were as follows:

-----------------------------------------------------------------------------------------------------------
Hello. To disable VirtueMart order confirmation e-mails, you must edit VM code.


Us using VM2
open file administrator/components/com_virtuemart/models/orders and find line 1075 (VM 2.0.6. If using other version, line number may differ. Importat is preceding line is "$order = $orderModel->getOrder($virtuemart_order_id);")

and insert this code:
...
if ($order['details']['BT']->order_status=='P')
return true;
...

This will disable "pending order" e-mail to customer.
If you want to disable all status change e-mails, just uncheck "notify customer" when changing status or put "return true" on start of notifyCustomer function.

To disable only VirtueMart PDF Invoices, uncheck "Create and send pdf invoices" in VirtueMart -> Configuration ->Checkou
------------------------------------------------------------------------------------------------------------------------------------------------------

I disabled the PDF invoices in VM2, but the directions for disabling the VM Order confirmations are not working. Please advise me what to do. It is urgent to me.

I bought the component to use it as the only one obviously that sends out invoices to customers. I don't need them to receive them twice (one from VM2 and one from this component). I found in another thread directions on how to stop the VM invoices from emailing out to customers, but it does not work. The directions were as follows:

-----------------------------------------------------------------------------------------------------------
Hello. To disable VirtueMart order confirmation e-mails, you must edit VM code.


Us using VM2
open file administrator/components/com_virtuemart/models/orders and find line 1075 (VM 2.0.6. If using other version, line number may differ. Importat is preceding line is "$order = $orderModel->getOrder($virtuemart_order_id);")

and insert this code:
...
if ($order['details']['BT']->order_status=='P')
return true;
...

This will disable "pending order" e-mail to customer.
If you want to disable all status change e-mails, just uncheck "notify customer" when changing status or put "return true" on start of notifyCustomer function.

To disable only VirtueMart PDF Invoices, uncheck "Create and send pdf invoices" in VirtueMart -> Configuration ->Checkou
------------------------------------------------------------------------------------------------------------------------------------------------------

I disabled the PDF invoices in VM2, but the directions for disabling the VM Order confirmations are not working. Please advise me what to do. It is urgent to me.