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[SOLVED] Forgot password issue - JOOMSEF issue?
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TOPIC: [SOLVED] Forgot password issue - JOOMSEF issue?

[SOLVED] Forgot password issue - JOOMSEF issue? 14 years, 9 months ago #10368

Hi,

I don't actually know whether this is a joomSEF issue or not but it's the only difference I can find (so far) between the demo website and the live website at www.wibrd.org.auwww.wibrd.org.au.

I am using Joomla 1.5.15 with JoomSEF.

The website has been live for a few weeks without any issues but today it's been realised that the forgot password doesn't work.

The page displays correctly
www.wibrd.org.au/change-your-details/reset.html

but when you enter your email you get the following message
Your username has been e-mailed to....

And the message is correct the username has been sent rather than the password.

I've raised this on the joomla forum as well but I was wondering if the renaming of the pages by JoomSEF could be doing anything. I know it's a long shot but I'm stumped at the moment.

Thanks for any ideas on where to start looking.

Regards,
Karen
Last Edit: 14 years, 9 months ago by kljltd.

Re:Forgot password issue - JOOMSEF issue? 14 years, 9 months ago #10370

  • dajo
  • OFFLINE
  • Posts: 5069
Hello,

Which version of JoomSEF do you use?

Best regards,
ARTIO Support Team
ARTIO Support Team

Re:Forgot password issue - JOOMSEF issue? 14 years, 9 months ago #10371

Sorry I forgot that...

JoomSEF 3.5.3

I think it's something to do with the URL redirects so I've changed one so it now displays

www.wibrd.org.au/user/reset.html

Re:Forgot password issue - JOOMSEF issue? 14 years, 9 months ago #10372

It worked once and then failed again.

When I look at JoomSEF I have 3 different places going to change-your-details.html
(see image).

When I delete them and do it again it works once but then they appear again and so the problem starts again.
Attachments:

Re:[SOLVED] Forgot password issue - JOOMSEF issue? 14 years, 9 months ago #10373

I changed the config to allow duplicate URLS to be numbered and this has solved the problem once I deleted the duplicates.
Last Edit: 14 years, 9 months ago by kljltd.

Re:[SOLVED] Forgot password issue - JOOMSEF issue? 14 years, 9 months ago #10374

  • dajo
  • OFFLINE
  • Posts: 5069
Glad to hear you got it to work. This problem should be also solved in JoomSEF version 3.5.4.

Best regards,
ARTIO Support Team
ARTIO Support Team
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