Menu Content

Support

> Forums, FAQs & Paid Support
Welcome, Guest
Username Password: Remember me

no pdf files are attached to the mail
(1 viewing) (1) Guest
Support forum for customers who have purchased this product. Archive only, no new post can be added.

NOTE: This category has been locked. If you have purchased paid version, please, use our Support Ticket system instead. If you are using free edition, please see the Community Support section.
  • Page:
  • 1
  • 2

TOPIC: no pdf files are attached to the mail

no pdf files are attached to the mail 10 years, 7 months ago #44058

  • rufina
Hello.

I use vm invoice version 2.0.34 and virtuemart version 2.0.26, Joomla 2.5.19

I have this problem: pdf files are generated in the root: tmp/VM_Invoices and in the section: VM Invoice: Invoice / Order Management
but they don't come with emails

Emails come empty without files

I am attaching links to the screenshorts with my settings:

http://1drv.ms/Qqbht2
http://1drv.ms/Qqbht2
http://1drv.ms/Qqbht2
The topic has been locked.

Re: no pdf files are attached to the mail 10 years, 6 months ago #44065

  • dajo
  • OFFLINE
  • Posts: 5069
Hi,

Navigate to VM Invoice -> Invoice Configuratino -> Invoice E-mail tab and check that the "Attach Invoice as PDF" option is enabled.
ARTIO Support Team
The topic has been locked.

Re: no pdf files are attached to the mail 10 years, 6 months ago #44084

  • rufina
I have enabled the option and I did it before. This have not solved the problem. Besides I have one more issue - I've got one and the same mail 4 times!! I can't use the extension so far
The topic has been locked.

Re: no pdf files are attached to the mail 10 years, 6 months ago #44100

  • rufina
Hello

Could you please give me some instruction to solve my problem in the shortest time so that I could use the extension. It's too long and too expensive for this kind of service.

Thank you.
The topic has been locked.

Re: no pdf files are attached to the mail 10 years, 6 months ago #44106

  • rufina
Hello.

I have one more problem - I get the same mails every several hours. Sometimes in ten minutes, sometimes in some hours. I can't understand any system in it.

I can't use this extension and I have not got any help. Please tell me how I can get my money back in the shortest time. Thank you.
The topic has been locked.

Re: no pdf files are attached to the mail 10 years, 6 months ago #44107

  • dajo
  • OFFLINE
  • Posts: 5069
Hi,

Please try updating to the new version 2.0.35, there have been some fixes in mailing function. Please let me know if it helps.
ARTIO Support Team
The topic has been locked.
  • Page:
  • 1
  • 2
User Login Empty