Hi,

Our company, Padelmania, works with magento and purchased your m-turbo acelerator until 13/09/2013. It's a great product but today the license suddenly crashed, it says that the license is failed and suggest us to contact with Artio support.

In order to that, we phoned Artio Czech Republic support but didn't fix anything. It seems that we have to purchase an hour of technical support but... Why do I have to purchase technical support in order to fix a license validation which only depends on Artio? It has no sense.

I await your response as soon as posible. We are in a critical situation.
Thanks,
David.

Dear PADELMANIA,

We are very sorry. There was problem in our server which check the licenses. Do not worry, your licence is correct. I checked this in your administration and it is ok now.

Best Regards

Hi jich,

Thanks for replying quickly and solving the issue.

As I said yesterday, we are so happy with the product, but not with phone support, specially with first of the four phone calls from Spain to Czech Republic we made yesterday that said us the problem was ours.
In addition, we spent 2.90€ on a Product Registration Change that we think we didn't need and, fortunately, we didn't hire an hour of technical support as Artio said us.
Furthermore, our website, which bills about twenty thousand euros a day, has been working many hours without your product ... I think you should consider some compensation for the situation we lived yesterday.

Regards,
David (Padelmania).

Hello David,

I do not know why you bought product registration change. Guy on the phone did not say that it is required. As you wrote, problem has been solved without buying technical support.