Menu Content

Support

> Forums, FAQs & Paid Support
Welcome, Guest
Username Password: Remember me

Troubleshooting after moving to new server
(1 viewing) (1) Guest
Support forum for customers who have purchased JoomSEF 4 (Joomla 1.6/1.7/2.5+ compatible). Archive only, no new post can be added.

NOTE: This category has been locked. If you have purchased paid version, please, use our Support Ticket system instead. If you are using free edition, please see the Community Support section.
  • Page:
  • 1

TOPIC: Troubleshooting after moving to new server

Troubleshooting after moving to new server 12 years, 4 months ago #32410

I am in the process of moving my site to a new VPS server. The site loads properly for the most part but certain modules and pages have obvious URL redirection errors. In DocMan for example with SEF turned on (but using the components router) clicking a link to download a document sends you back to the detail page for that document. You can see this happening by going to this URL and clicking any of the sheet music links at the bottom. Accept the license and instead of downloading the file it loops back to the category list page.

If I turn SEF off the links work fine. I have cleared JoomSEF's cache and also purged SEF URL's but the same thing continues to happen any time I turn SEF back on. The problem also occurs no matter which router I use for the Docman component. The only way that the links work correctly is if I completely turn off SEF URLS in the global config.

Any ideas what I need to do?
The topic has been locked.

Re: Troubleshooting after moving to new server 12 years, 4 months ago #32411

The new test site is running on an old unused domain. I thought that this might be causing a registration issue so I reinstalled Joomsef using the free version but the problem continues.

I also noticed that in the back end Joomsef Configuration pages the Save and Close and Save buttons do not work any more.
The topic has been locked.

Re: Troubleshooting after moving to new server 12 years, 4 months ago #32432

  • dajo
  • OFFLINE
  • Posts: 5069
Hi,
It seems like there's some problem with POST requests on your new server. I'm not sure why the DocMan downloads wouldn't work, but we've seen problems with saving JoomSEF configuration on servers with firewall blocking some variables in POST requests. Namely the default value of "Filter these words" option on the Advanced tab in JoomSEF's Configuration was causing problems, because firewall blocked it. Try checking this with your web hosting company.
ARTIO Support Team
The topic has been locked.
  • Page:
  • 1
User Login Empty