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Reservation not populated with Customer surname
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Universal booking and reservations component for Joomla!.

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TOPIC: Reservation not populated with Customer surname

Reservation not populated with Customer surname 11 years, 3 months ago #40645

Hi,

When booking from a new user, created with the plugin "User - Artio Booking" enable, the Customer name is populated:

1BookingCustomers-list.png


2Bookingcustomer-Details.png


3BookingCustomer-Edit.png



But no name in the reservation list view in back end!

4BookingReservations-List.png


5BookingReservations-Details.png


I can see the problem when I edit the reservation from back end: Family name is empty!!

6BookingReservation-Edit.png



It is very annoying when creating new users... Can you fix this please?

Kind regards,
Hervé
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Re: Reservation not populated with Customer surname 11 years, 3 months ago #40657

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, these reservations were created before of after create customer account?
ARTIO Support Team
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Re: Reservation not populated with Customer surname 11 years, 2 months ago #40682

HI,

These reservations were created after the customer account creation.

I noticed the issue while testing and setting up the component. So I wanted to make sure, and started like the normal workflow that will happen once live in production: New user in Joomla created from back end by System admin; the user is able to access some sections only when logged in. For Book it component, it is set up "Customer has to Login or Register Before Reserving" to Yes, "Enable new registration" to No.

I think you should be able to reproduce it, as I only changed a few settings from the default install with Sample Data.

Kind regards
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Re: Reservation not populated with Customer surname 11 years, 2 months ago #40779

Hi Artio,
Any news on this, please?

Kind regards
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Re: Reservation not populated with Customer surname 11 years, 2 months ago #40949

Hi Artio,

Did you miss this one? Or do you have any issue with paid customer support?

Kind regards.
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[SOLVED] Reservation not populated with Customer s 11 years, 1 month ago #41158

This is fixed now: it appears that the Configuration > Custom fields, with the related filed names were hidden, on purpose. But it prevents the system to work as expected. "hidden" seems very restrictive!! Any way, with First name, Surname, and Email set to optional, it works.

Regards.
Last Edit: 11 years, 1 month ago by orla.kelly@ahg.gov.ie. Reason: marked as [SOLVED] (cannot edit initial post...
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