Received your response. Can you please email me the discount to purchase? My ISP thinks the emails I send to you are spam and blocks them so I can only communicate back to you using the forum. Thank you,

Hello, I was communicating with Michal but I stopped hearing back from him. Then my emails were being blocked from my ISP so I began to send communication using the contact us forms. I received the same email from Michal this morning but I could not get my email back to him to go through. Below is the lastest info:
After hours of research we think the original order ID was 8610 and they think they did an upgrade in April 2011. They also think the download ID now may be Download-ID: 9353be93d1e984ccb4430fca42ad082b but they say it did not work anywhere they try. That is when they accidentally overwrote our paid Joomsef3 with the unpaid trial version that broke our navigation on our test site and they don't know how to bring back our Joomsef3 to upgrade to Joomsef4.

Thank you for replying,

Recently we began a migration from Joomla 1.5 to 2.5. All of the other companies that we purchased extensions from have been wonderful at assisting us and immediate response. All of them provided links for the vendor to receive a discount to upgrade to newest version even though we are past the 1 year time frame. But we are unable to upgrade our Joomsef 3 to Joomsef 4 because we do not have our download ID from our original purchase and Artio will not respond to any requests for this information. Then we made the mistake of trying to do it from our site and we overwrote our paid version with the trial version that leaves the Artio mark in the footer. Does anyone know how to locate your download id if you over wrote your paid version with the trial version so that you can upgrade? or does anyone know how to get Artio to respond with the answer? Any help is appreciated. The vendor wants us to switch to sh404 because they have better support.

Hello, when created our web pages we inserted the metadata i.e Titles, Keywords and Description that we wanted to use within Joomla 1.5. Joomsef is instead creating its own metadata (keywords and descriptions) which is overriding the metadata we want. How do we prevent this? Also what is the function of the active or inactive checkbox on the right side of the URL manager? Our Joomsef creates unwanted URL's regularly as well and it won't stop. Is there a way to fix that? Thank you,