SOLVED

It turns out that the client had changed the 'Store Name' in the VM config, which was causing the payment gateways to not recognise the request being sent.

Of course, if you haven't changed something like the store name, which has been the same since the website first launched, you don't think to look at it for a fault or error!!

I've spotted something else...

The url changes from :

home/cart/checkout?checkout_last_step=3

to the following:

home/?checkout_last_step=4

... at the last step

If I manually change it to :

home/cart/checkout?checkout_last_step=4

... then it throws me back to the previous screen (ie, step=3)

Thanks

Hi There

I'm struggling to work out what's happened here and fix it - no obvious changes to config etc (at least, that's what the customer tells me!!). This fault appeared a couple of days ago 'out of the blue'

J 1.5.26
VM 1.1.8
ArtoSEF 3.9.9 + VM Extension 2.1.8

When I get through to the final step of the checkout process, I get the following error:

Forbidden
You do not have permission to access this document.

... This appears after I have selected a payment method and checked out - the site's web address is:

www.domain.com/home/?checkout_last_step=4

I have tried changing the VM Extension so it does not SEF checkout URLs and toggled SEF on Cart URLs too, then purged the SEF URLs and cache - nothing seems to work.

Help!

Please let me know if you need more details or email me if you need a login to check the settings - If this gets picked up by someone from ARTIO, please see order 00028659.

Thanks in advance

dajo wrote:


Have done that, and nothing appears to have changed.

Should I purge the SEF urls too? ... And then clear the caches again?

Many thanks

Darcy

cdarcythompson wrote:


Sorry - being a spamhead - just cleared the cache in JoomSEF and the contents of that folder have disappeared!!

Hi Dajo

Do you mean for me to delete the contents of the following folder...

[root]/cache/joomsef

Many thanks

Darcy

Hi dajo

Here are the errors being generated:

[Thu Aug 23 13:33:18 2012] [error] [client 92.60.112.1] Premature end of script headers: index.php, referer: www.luxairhoods.com/70cm-cooker-hoods/70...ker-hoods-all-ranges

[Thu Aug 23 13:33:59 2012] [warn] [client 92.60.112.1] mod_fcgid: stderr: PHP Notice: Undefined index: conf_VM_PRICE_ACCESS_LEVEL in /var/www/vhosts/luxairhoods.com/httpdocs/administrator/components/com_virtuemart/classes/ps_config.php on line 35, referer: www.luxairhoods.com/administrator/index....ption=com_virtuemart

[Thu Aug 23 13:34:08 2012] [warn] [client 92.60.112.1] mod_fcgid: read data timeout in 45 seconds, referer: www.luxairhoods.com/70cm-cooker-hoods/70...ker-hoods-all-ranges

[Thu Aug 23 13:34:08 2012] [error] [client 92.60.112.1] Premature end of script headers: index.php, referer: www.luxairhoods.com/70cm-cooker-hoods/70...ker-hoods-all-ranges

... And so on.

I will clear the caches in Joomla and joomSEF now and let you know how I get along

Many thanks

Darcy

Hi Artio

Houston we have a problem!

The website www.luxairhoods.com has been working fine for quite a while but now, the first two products in a category can be clicked to view the full product details but the 3rd and subsequent products listed in that category display a 500 Internal Server Error and I cannot figure out why or how to fix it.

Example:

www.luxairhoods.com/70cm-cooker-hoods/70...ker-hoods-all-ranges

... You can click the 'CLICK HERE TO VIEW FULL PRODUCT DETAILS' for the first two cooker hoods, but not the subsequent ones. Same problem in "100cm Cooker Hoods" etc

Please Help! If you need login details for the admin suite, please contact me

Thanks in advance

Darcy

Hi David

Thank you so much - the updated version appears to work correctly now

Kind regards

Christopher

Hi David

Thank you for the update - I have emailed you the FTP details

Kind regards

Christopher

joomla version 1.5.24
php 5.2.6

Hi Artio

The website, www.tgbrokers.com includes Joomsef+virtuemart and the extension for "EZ Autos".

If you click on the "Vehicle Stock" link, a list of vehicles is displayed but every vehicle's url is as follows:

www.tgbrokers.com/ezautos/

... Please can you advise on how I configure the extension so that each vehicle has a unique URL?

Many thanks

Christopher