Hi,

I know about
"Set server QUERY_STRING?" option to "Yes".

Which is set to yes, this happens not at first but after a while. It happens at different times and I have to purge the SEFs to get it redirected to the checkout cart page again. This is very frustrating because if I'm not checking all the time I don't know it is happening and lose sales. At the moment it is happening daily and pretty much purging sefs 3 to 4 times daily incase.

I am more than happy to buy support for this to be fixed I really want to know if it can be fixed.

Hello,

What page does it redirect to? Please post an example of the wrong SEF URL it redirects to with its according Real URL (you can find it using Manage SEF URLs page in JoomSEF).

Best regards,
ARTIO Support Team

I am having an issue similar to this...and I cannot find a solution to it.


I am having 2 issues since installing Artio JoomSEF 3.7.4 with the VirtueMart extension version 2.0.33 while running Joomla version 1.15.19 and VirtueMart 1.1.4 Stable.

Issue #1:
Upon clicking the “Cart” button in the pop up window after adding a product to the cart it is redirecting me to the site main page and displaying the cart beneath the content of the main page. I do not know why it is doing this but I DO know that it is directly caused by the ARTIO JoomSEF extension and the VirtueMart extension that works with it, because everything was working fine prior to that.

Issue#2:
It is redirecting you to the main page and the checkout Step 2 is being displayed beneath the main content of the page. It IS an issue with ARTIO JoomSEF extension that is causing this. Why it is doing this I have not a clue. I went through every setting within the extension and everything is set as it should be According to the FAQ’s and support forums on your site.

I have attached two screen captures showing the issues in hopes that this can be resolved.

Sincerely,
Eric D. Wheeler

Hello,

This seems like some problem with the Itemid not being set correctly in the URL. What does the URL look like in the browser's address bar when this error happens? Could you post a link to your website so I can see the problem myself?

Best regards,
ARTIO Support Team

It's too late. I've already been kicked off the project because I could not fix the problem. and there is no url to check. Why is Artio JoomSEF even interacting with the checkout system url's to begin with? The minute I installed the extension it became a nightmare. I'll never use this hunk of junk product again. It flat out does not work

I am giving you the contact information of the site owner. His name is Mike...his email is Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript . He needs full explicit, step by step instructions on how to install and operate the extension so that he can recreate the scenario that happens when the extension is installed and enabled.
I have trasnferred this account to him and given him the login information to access this forum

He is using Joomla 1.15.19 with the Artio JoomSEF 3.7.4 and the VirtueMart 2.0.33 extension with VirtueMart 1.1.4 as mentioned in the previous message.