Folks paid for ArtioSEF, installed it set everyting correctly, go to Components>>ArtioSEF and get this

Warning: dir(/home/c/centrl/www/components/com_sef/sef_ext/): failed to open dir: No such file or directory in /home/c/centrl/www/administrator/components/com_sef/installer/sefext.php on line 39

Fatal error: Call to a member function on a non-object in /home/c/centrl/www/administrator/components/com_sef/installer/sefext.php on line 40

Please advise ASAP.

Jason

Jason,

First thing I would do is to go into the Global Config section of your site and check to make sure that Debug Site is turned off. I was getting problems one day with various errors on several modules and I found that I had changed the settin to on instead. Once I turned it off, it worked fine.

Don't ask me why you got the errors anyways, as long as the debug is off and it works, I don't care. Still a Joomla and ArtioSEF newbie myself.

If that does not work, I would uninstall the compenent (check in your files to be sure you delete everything and then reinstall it.

Hope that helps, good luck.

Chris

Hi Chris

Debug was off, uninstalled and re-installed and at least got it working but this has be the worst thing I have seen in my life.

I had an earlier version installed and whilst it slowed the site down it worked at least.

This is a complete dog and doesn't do an effective job.

I don't mind paying for an application as long as I get value out of my payment, with this I have just bought a headache.

No response from the site owners at all, I think I am going to OpenSEF but I must put a negative comment on the Joomla extensions site not only about the product but also the complete lack of response from the developers.

Jason

Hello Jason,

I believe there must have occured some problem when you were installing the component. Are you sure all your permissions were set correctly. Obviously, there were a missing files after you have finished your installation.

I am sorry to hear you had troubles, but I believe this was not JoomSEF problem.

Best regards,
Michal Unzeitig
ARTIO Team

Now that is just downright annoying of you.

I support people for a living it annoys the hell out of me when the response is it isn't our fault!!!!

Clearly it was an issue, I had a previous version installed, I uninstalled it checked the documentation and made sure everything else was right (no permission problems with anything other joomla extensions). Paid for the install and installed it and it has been nothing but trouble.

The upgrade option in the product won't even work.

Please refund my money!!!!

Jason,

Which version are you trying to use?