hi dajo. havn't heard from you. can i give you an admin login for my site? is that ok?

Checking the configuration on our customer's website is a paid support service, for pricing see: www.artio.net/e-shop/support-services/joomla-related-support-1h
If you're interested, please purchase 1 hour of our support time at the above link and contact me at Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript with the order number and access credentials to your website's administration area.

so you don't offer support for products even though they are paid for?

i have been unable to get the site to work in a sub domain. for some reason it insists on adding 'www.' in front of the sub domain and refuses to load.

I just changed it again on the live site, took some screenshots and changed it back and purged urls again to get the site to work.

*edit. screenshot: www.longboardingsa.co.za/screenshot/screenshot.jpg

We do offer support, our free support covers helping with common problems through our forums and e-mail. If there's some specific problem which can't be replicated on our test server and is not reported by anyone else, we provide a paid support service to check the problem directly on our customer's server.

Thank you for the screenshot. It seems there are some SEF URLs created correctly, so there is probably something special about the ones that aren't. Could you post a screenshots from your JoomShopping administration for product with ID 2 for example? Thank you.

As regards adding the "www" in front of your subdomain, that's usually caused either by the .htaccess file or by the "www and non-www domain handling" option in JoomSEF's Configuration on the Basic tab.

Is this enough info: