The problem is that i've send to your colegue the ftp and joomla access to solve the problem but in 2 days i didn't recive any email by them. How can i do? we need to use this component.

Hello,

I consulted it with my colleague and he sent you one mail two days ago. There is infinite loop with creating some images, so my colleague disabled them for you. It should work on your site for now.
Problem was not simulated on our side and it is probably caused by your server settings and we offer you paid custom support to find it and repair it for you. So you will be able to use disabled images.
If you are interested in, let us know on This e-mail address is being protected from spambots. You need JavaScript enabled to view it ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it to copy).

Hello,

you created new topic "Waiting a Solution" without any problem description. If it is about this topic, please do not create new, but communicate with us here.

If you have different problems, you can create new topic, but write there problem description please.

Because you did not contact us, you probably don't want paid custom support. Your actual version should work without images and that was last change we did for you. So question is, does it work at the moment?