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Download PDF invoice not working
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TOPIC: Download PDF invoice not working

Re: Download PDF invoice not working 11 years, 9 months ago #36324

  • maju
  • OFFLINE
  • Posts: 1107
cutox: You can disable PDF caching in Global Configuration. When tests will be done, you can enable it again.

If you have white PDF, it can be problem also of your logo. Please, check what type of image do you use in VirtueMart. VM Invoice with TCPDF library should work with JPEG and non-animated GIF. PNG can be problematic.
Those language files with errors are modified or original?

Sjorzzzie: What download button do you mean? Invoice PDF? And what error do you get? Is there also blank page? If yes, can you check your icon in VirtueMart? There should be JPEG or non-animated GIF.
ARTIO Support Team
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Re: Download PDF invoice not working 11 years, 9 months ago #36326

Hi maju, I mean the download as PDF button. There is also a blank screen. Can I send you my login?
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Re: Download PDF invoice not working 11 years, 9 months ago #36327

  • maju
  • OFFLINE
  • Posts: 1107
Ok, send me login to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
ARTIO Support Team
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Re: Download PDF invoice not working 11 years, 9 months ago #36335

maju wrote:
cutox: You can disable PDF caching in Global Configuration. When tests will be done, you can enable it again.

If you have white PDF, it can be problem also of your logo. Please, check what type of image do you use in VirtueMart. VM Invoice with TCPDF library should work with JPEG and non-animated GIF. PNG can be problematic.
Those language files with errors are modified or original?


The image is a JPG.
Those language files are original.
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Re: Download PDF invoice not working 11 years, 9 months ago #36337

  • maju
  • OFFLINE
  • Posts: 1107
For sure, do you have installed Adobe Reader plugin in your browser?
ARTIO Support Team
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Re: Download PDF invoice not working 11 years, 9 months ago #36363

Already uninstalled, but still not working on Firefox.
I've tried Chrome and it works like a charm.
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