I don't understand your method of having people purchase JoomSEF 4.1 when they have paid subscription. I found this to be very unprofessional for a company to charge for upgrades when their help services are not up to par. I bought JoomSEF and not once I remember updating it, why? because it took months to find answers when post questions to the staff. I understand you guys are short in help.

The method of charging extra for an extension is nonsense to me! Is this a quick way for guys to squeeze people out of their hard making money? Most paid extension will allow you to upgrade for 12 months sometimes less, but how easy it is to make minor changes to an extension and charge extra for it. Please don't tell me that you guys are working hard, for it does not show on the forum at all when it comes to answering people's questions.

Hello,

If you purchase JoomSEF, you have access to free upgrades for one year. After that you can prolong the upgrade period with a discount. There is also a reduced price for upgrading from JoomSEF 3 to JoomSEF 4.

You are telling that I have to pay for JoomSEF 4.1 even though my year plan is not up? Also, where can I download 4.1? I don't see that anywhere unless I buy it at the discount prince. Why does it take days to answer people's questions?

Hello,
you should read more carefully. David wrote, you are entitlet for free upgrade 1 year from purchase.
So if you purchased JoomSEF 4 less then 1 year ago, you are entitled for free upgrade.
You can download it using your download ID at www.artio.net/e-shop/download-area or through JoomSEF upgrade page.

And why it takes sometimes long to reply? Well simply because we have limited human capacity and there is a lot of people asking. And sometimes we have to answer the same questions again and again, because people are lazy to read manual, FAQs and already answered forums.