The order number 24439 is correctly assigned to your forum account cod3gen, so you should be able to access the JoomSEF 4 Customer Support section.
We'll check what's the problem and let you know.

We've checked the problem and everything seems all right. Your account cod3gen has two orders assigned - 24439 (JoomSEF 4) and 24862 (JomSocial extension for JoomSEF 4). So you should be able to access customer support sections for extensions and JoomSEF4:
www.artio.net/support-forums/joomsef/cus...r-support/extensions
www.artio.net/support-forums/joomsef/customer-support/joomsef-4
Please check that you're trying to post in the correct section.

Im able to write in extension category, but still not joomsef 4 category, it gives this message:
Notice
Posting to this topic is only allowed for users who purchased the related product and have still free upgrades/support period active. No matching product was found under your user account. Please, purchase the product or post to another (community) forums.

Hm, all settings seem to be correct from our point of view. May I ask you if you could send me a password to your forum account to This e-mail address is being protected from spambots. You need JavaScript enabled to view it so I can test what's causing the problem? Thank you.
I'll let you know when I'm done so you can change it afterwards if you like.

Email sent :)