Well,

that could be most likely the problem then.
Because the check also works so, that the country code of the shopper address entered must match the code in VAT.

That means, that if you use VAT ID starting with 'DE", the shoppers country must be "Germany"; (and the 2 letter code in VM table of countries must be DE -- which is default).
If the country does not make it though on your website from some reason, then the check will fail -> and thus VAT will be charged.

To solve this, you should check, what is the problem with country in the order form.

Small update - we have also upgraded the extension code, as EU registry protocols were slightly updated.
So, use your Download ID to download the latest version.

The plugin is running. Couldn't get it running myself, but with two support hours this case is closed.

could you let me know what support did to get the plugin working for you as i am having the exact same problem.
Countries within the EU but outside of the UK are still being charged VAT even with a system valid EU VAT number.
(sorry to bring an old post up)

Don't know. They solved it and mailed "we have cheked the problem and fixed it."
Cost me 2 support hours, but payed for by my customer. :)

cheers for the reply. 2 hours of support to get it working :( why dont they just charge 85 euro for it and offer free support :D.

Dont suppose you still have access to the files they changed so i could check what they did? would be much appreciated (cheeky i know, but im desparate)