I am posting here as am gettin g no joy contacting support.

My site is displaying

SEO by Artio

on EVERY page at the bottom which is causing LOADS of issues.

I PAID for the component and Virtuemart extension so why would it do that??

Site is launched in 3 days so I need this sorted now please.

Please advise.

Gary

Hello,

I've replied to your forum and web support posts almost two weeks ago and didn't receive any other reply, so I thought the problem was solved.
Please specify which version of Joomla and JoomSEF are you using and describe the steps you've taken when installing JoomSEF. If you think there is a problem with installation package you've downloaded, please, contact us at Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript and include your order id in the e-mail - we'll send you the correct package.

Best regards,
ARTIO Support Team

I sent several emails to that address and had no reply.

Using J1.5.6 and JoomSEF 3.1.1

It was working fine since i bought it (about a month or so as i recall, maybe more)

Then for no reason it is showing the footer now (its reptile retail dot co dot uk)

Gary

There were always this link included in the free version. Have you reinstalled JoomSEF with the new paid package when you bought it?

Best regards,
ARTIO Support Team

I didnt even install the free version. I bought the full version from day 1, the link wasnt there until about a week ago?

Okay, what change have you made before the link appeared? You said in web support that you moved your site to a new server - are you sure the files copied are exactly the same? Some software and servers change the line ending characters for example. JoomSEF checks its files so they need to be exactly the same, in order not to see the link.
Check the file sizes of the files on server with the files in installation package and replace them manually if needed.

Best regards,
ARTIO Support Team