Dear ARTIO Support Team

I am using Joomla Version 1.5.21 and VirtueMart 1.1.5 stable, than i have ARTIO JoomSEF 3.7.5 (Paid) and Virtuemart extension 2.0.33 (Paid).

My order id : 12901‏

I have problem, in front page i usually get this: "JoomSEF Error Could not save the SEF URL to database"
and in back end: Error Loading ModulesMySQL server has gone away SQL=SELECT id, title, module, position, content, showtitle, control, params FROM jos_modules AS m LEFT JOIN jos_modules_menu AS mm ON mm.moduleid = m.id WHERE m.published = 1 AND m.access <= 2 AND m.client_id = 1 ORDER BY position, ordering.

This is the pic:


Please help me solve this.
Thanks,
Best Regards
Rasman

Hello Rasman,

if the error message is "MySQL server has gone away" then the possible reason is that your database is overloaded or that the connection to it is not stable.

The module - related SQL "SELECT id, title, module, position, content, showtitle, control, params FROM jos_modules..." may not even have anything to do with JoomSEF.

So, most likely, there is some problem with your database server. Are you on own server or are you using shared hosting?

Wow, thanks for very fast response.

I'm not using sharing hosting. So the solution that i move to another hosting?

Thanks
Best regards
Rasman

Cannot day that changing hosting would be solution.
But you should cooperate with your server admin then to reveal what might be a problem.