Hello Artio team,

I have paid to join the Artio and entered the download ID correctly. Unfortunately, it is showing above error. In my memory, I entered the testing URL which was domain name but now I am using sub-folder for testing (e.g. www.abc.com/2018) Please advice how to change the registered testing URL or what should I do ?

Many thanks
Justin Yuen

Dear Justin,

registered domain can be changed using our online tool: www.artio.net/e-shop/support-services/pr...-registration-change
or send me a Support Ticket and I will change it. The ticket can be found in your Artio user account -> left panel -> Support.