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Support Forum Requests not being posted
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Universal booking and reservations component for Joomla!.

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TOPIC: Support Forum Requests not being posted

Support Forum Requests not being posted 12 years, 7 months ago #29787

I am a PAID Customer, so please dont ignore this request like you have been doing for all my others!

I have contacted you from your email form below as well as created support requests and have not heard anything - it has been almost over 7 days!!

My support requests are sent but a popup advises that the request will be sent to a moderator and then posted once approved - is the moderators inbox full or something? Because for over a week now I have not been able to access or view my pending requests. Nor are any of my requests in the

Have I been blacklisted or something?

I don't want to have to re-create my missing support topics if they are just sitting on some moderators inbox but if that is the only way to get some service I will.

I encourage you to at least contact me to advise where my requests are because I don't appreciate being ignored on support that I have PAID for.
Last Edit: 12 years, 7 months ago by rachi_1977.
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Re: Support Forum Requests not being posted 12 years, 7 months ago #29805

Support Forum readers please note that I did not post my requests in the correct forum category so this was my fault - I cannot blame Artio Support for this - make sure if you own a paid version of Bookit to post your requests in Customer Support.

My apoligies to the Artio Support Team.
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Re: Support Forum Requests not being posted 12 years, 7 months ago #29809

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, the problem was that you didn't write into customer support forum but into root category.
We are now ready to help you.
ARTIO Support Team
Last Edit: 12 years, 7 months ago by jitr.
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