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After a virus injection on my website, i had a problem with this extension (404 problem, virtuemart plugin impossible to install) I payed the support, urgent, so I payed 30 euros more.
After 24 hours nothing changed, and the said that i had a database problem that needs more than 1 hour to solve it. I've asked how long they think it takes, and they reply (after 1 day!!!) that it takes 3-4 hours. It seemed so strange to me, to patch a database 3-4 hours?? So, after another day, and searching like a mad, i found the solution just here on this website, in the forum: disinstall, cancel the tables in the database, reinstall and DISABLE JF ROUTER PLUGIN.
So simple as that. 5 minutes work if you know what to do.
I payed 65 euros to have a quick solution to my problem, and at the end i did the job myself after 3 days of searching and getting mad.
This is Artio payed support.
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Paid support
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Posted 14 years, 6 months ago
by bibichris
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As i also wrote via email, everything worked great with this component until yesterday when my website was attacked. After the cleaning, i have now a problem with new products inserted in virtuemart. If i turn off artio and mod rewrite everything works well, when i turn it on, i can see only the new product in the browsepage but not the detail page.
The products inserted before the attack are ok.
You can see what I mean here: www.robedacartoon.it/it/tutto-il-catalog...ael-jackson-bad.html (new inserted product)
www.robedacartoon.it/it/tutto-il-catalog...medio-toy-story.html (old inserted product)
every help, even if i have to pay, is appreciated. Is very urgent.
Thank you very much
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Urgent, no flypage s ...
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Posted 14 years, 6 months ago
by bibichris
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