We have installed the EU VAT ID check component and have configured it as follows:

* tax mode is set to be "European Union mode"
* EU VAT ID custom user field is published

Q1/ Please can you clarify that the rules are implemented as follows (NOTE: We are based in the UK):

A/ VAT is payable if any of the following conditions are met:
a/ the customer is either an individual or business based within the UK
b/ the customer is an individual (i.e. they have no VAT number) and is within the EU

B/ VAT is NOT payable if any of the following conditions are met:
a/ the customer is either an individual or business OUTSIDE the EU
b/ the customer is a business INSIDE the EU and has a valid EU VAT number.

Q2/ Is there any other configuration that must be done other than the 2 items listed at the top of this post?

The reason for asking is that the component does not work properly in all cases. It works in the following cases:

A/ The customer is OUTSIDE of the EU. In this case, no VAT is charged which is CORRECT.
B/ The customer is within the UK. In this case, VAT is charged which is CORRECT.

But it does not work in the following case:

A/ the customer is a business WITHIN the EU, but OUTSIDE of the UK and has a valid EU number. In this case, VAT still appears in the last step of the checkout process. The custom field correctly shows up on the customer information page, and if I add a correct VAT number and then submit the form, I am allowed to proceed through the checkout process. However, when I come to the last step of the checkout, the VAT is shown but it should not be. If I enter an incorrect VAT number, the system correctly responds that the VAT number is invalid.

Please can you advise.

Thanks

Hello Simon,

ad Q1)
this is exactly how the checker module is supposed to work;

ad Q2)
no, nothing else should be needed;

ad problem)
Please make sure that the Invoice address country MATCHES the VAT ID country.
That is, if you use VAT ID DExxxxxxxx, make sure the shoppers country is Germany. There is a crosscheck for the country given by customer and VAT ID country code.

That is so far the only reason I can think of that may cause the check failure, if the EU VAT ID seems to be otherwise valid.

Btw. does the VAT ID you are using validate at
ec.europa.eu/taxation_customs/vies/ ?

If so, and neither the country crosscheck seems to be the problem, please, send us the example of the ID that does not work as supposed.

I just purchased the module and the first check encountered a problem.
A business from the NL (same as the store) does not see VAT on the order, nor is it printed on the invoice.
When no VAT is filled, there also isn't VAT on the order/invoice.

I have one VAT field (NLD) filled.

Do you have the correct settings as listed bellow?:

* tax mode is set to be "European Union mode"
* EU VAT ID custom user field is published

Yes, those are set.

I just did a fresh install of Joomla and Virtuemart. Set the tax code to EU and published the EU VAT ID user field. The store is Dutch.

Without filling the VAT field, VAT is calculated, as it should.
Filling the VAT field with an dutch VAT, VAT isn't calculated and that's not good.
Filling the VAT field with an german VAT, VAT is calculated and that's also not good.

Seems not to be solvable, thus the module doesn't work.
Can i get a refund?