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No 'Download Info' when ordered via backend
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TOPIC: No 'Download Info' when ordered via backend

No 'Download Info' when ordered via backend 12 years, 11 months ago #26274

Hi!

I tried a new order using VM Invoice with downloadable product and it's not sending out the supposed "Download Info" email to the buyer.

Hope you guys could help. THanks!
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Re: No 'Download Info' when ordered via backend 12 years, 11 months ago #26289

  • pama
  • OFFLINE
  • Posts: 489
Hello. You mean you are trying to unsuccessfully send invoice to customer?
ARTIO Support Team
Last Edit: 12 years, 11 months ago by pama.
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Re: No 'Download Info' when ordered via backend 12 years, 11 months ago #26299

Nope. The download info email that contains the download ID and link when you buy a downloadable product. VM invoice is not sending out the "Download-info" email when I try to make a new order.

Thanks!

Download Info email that contains these:

Picture22.png
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Re: No 'Download Info' when ordered via backend 12 years, 11 months ago #26300

I've also tried reenabling and resending the Download ID via the order details but it still won't send the download info. Thanks a lot.
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Re: No 'Download Info' when ordered via backend 12 years, 11 months ago #26340

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
We don't understand exactly.

You have problem with order to buy VMInvoice in ARTIO e-shop? You haven't download ID from ARTIO e-shop?

Or you are missing function to resend download ID in VMInvoice component? You can use function in Virtuemart.
ARTIO Support Team
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Re: No 'Download Info' when ordered via backend 12 years, 11 months ago #26343

I was able to download and install the VMInvoice, I only used your download info email as an example. When you buy something online, like a digital product for example, virtuemart will send you a download info email that contains your download link and download ID, right? My problem is when I create a new order using VMinvoice, the download email that contains the link and download ID is not being sent to the customer. I tried using the Virtuemart function that should resend the Download ID but it is still not sending.

Hope I explained it correctly. Thanks again.
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