Menu Content

Support

> Forums, FAQs & Paid Support
Welcome, Guest
Username Password: Remember me

Error on upgrade
(1 viewing) (1) Guest
Support forum for customers who have purchased JoomSEF 3 (Joomla 1.5 compatible). Archive only, no new post can be added.

NOTE: This category has been locked. If you have purchased paid version, please, use our Support Ticket system instead. If you are using free edition, please see the Community Support section.
  • Page:
  • 1
  • 2

TOPIC: Error on upgrade

Error on upgrade 15 years, 2 months ago #8023

Order # 5794

I keep getting this error when I try to upgrade

File does not exist in upgrade package: /site/sef_ext/com_docman.xml

Any idea why?

I am upgrading from Installed version: 3.2.1

Thanks

Peter
Last Edit: 15 years, 2 months ago by RomiSink.
The topic has been locked.

Re:Error on upgrade 15 years, 2 months ago #8030

  • jaku
Hello Peter,

this is a know issue. Please, try to search bit in these forums, it has already been discussed here.
Basically, you need to upgrade in teo steps - first to 3.2.4 (you can get the free version with this version in downloads section), then upgrade with online or with latest version. Finally, reinstall with the same (latest) paid version to override the free one.

For more details, please search the forums.
The topic has been locked.

Re:Error on upgrade 15 years ago #8514

I tried to do so, but following problem:

after installing the free version (3.3.5), the update via server connection doesn´t work. I need a newer version because other extensions depend on it. No I have the backlink on my site, because I´m not able to reinstall the payed version. (3.2.11)

What can I do? Is it possible to copy the original files on the server via ftp? Will it make a downgrade, or even destroy the functionalyty because of changed tables?

Or is there any other possibility to make an update manually? some files?

OderNo: 4365
Using SEF on multi-language site:
used inventory
The topic has been locked.

Re:Error on upgrade 15 years ago #8524

  • jaku
Hello,

if you have now free 3.3.5 installed, simply download the latest one using your download id at http://www.artio.net/en/e-shop/download-area and in JoomSEF Upgrade, use the "upgrade from file function".
The topic has been locked.

Re:Error on upgrade 15 years ago #8547

Ok, Thank you.

But now I´ve another problem: I lost my mail with the download link (and download id). But I still have the bills ;-)

Is it possible to send the email with my download id again?


Thank you
Using SEF on multi-language site:
used inventory
The topic has been locked.

Re:Error on upgrade 15 years ago #8552

  • jaku
Hello,
you can get your current download ID also in your order list that you can see after logging at our site. (click Account maintenance)

Alternativelly, we can regenerate the download ID for you if you send us your order ID.
The topic has been locked.
  • Page:
  • 1
  • 2
User Login Empty