Documents older than one year are not opening

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TOPIC: Documents older than one year are not opening

Documents older than one year are not opening 9 years, 5 months ago #46532

kh.click OFFLINE Posts: 4	We are using JoomDoc 3 std open source free edition, Recently noticed that old documents are not downloadable! Browser keep loading and loading then we get "Connection reset by peer" error! So what could be the reason, new documents are fine but documents uploaded older than a year are having this! Appreciate your valuable support. Thanks Attachments: Connection...peer.JPG (31KB)
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Re: Documents older than one year are not opening 9 years, 5 months ago #46554

kh.click OFFLINE Posts: 4	Would anyone give me a clue? Appreciate your valuable cooperation.
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Re: Documents older than one year are not opening 9 years, 5 months ago #46556

mitk	Hello, if you wait an assistance from Artio team, please, send us a Support ticket - it can be found in your Artio user account -> left panel -> Support.
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Re: Documents older than one year are not opening 9 years, 5 months ago #46557

kh.click OFFLINE Posts: 4	Hi mitk, Thank you for your valuable response, When I try to open a new ticket it asked me to purchase the support tickets! I am using open source edition, that's why I post my issue here..
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Re: Documents older than one year are not opening 9 years, 5 months ago #46559

jitr OFFLINE ARTIO Support Posts: 1432	Hello, could you get us access to your site with Joomla? We would like to check it out. Please send the access to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . In the message please place this topic URL.
	ARTIO Support Team The topic has been locked.

Re: Documents older than one year are not opening 9 years, 5 months ago #46569

jitr OFFLINE ARTIO Support Posts: 1432	Hello, the issue happens when you click download document or when you show document list or detail?
	ARTIO Support Team The topic has been locked.

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