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PayPal payment confirmation error
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TOPIC: PayPal payment confirmation error

PayPal payment confirmation error 11 years, 8 months ago #38861

When I test my booking via the sandbox:
1. PayPal confirms the payment and the money is drawn from the test account.
2. When the user is returned to our site the following message appears and the status is cancelled:

"
Your payment wasn't verified by server PayPal.
Your payment was verified by server PayPal. When will be confirmed your reservation will be change to pay state.

Reservation Status & Payment
Payment Status: Unpaid
Reservation Status: Cancelled


"

I Have searched the forum and closest answer is here but it is for a version 1.3.10 and I have version 2.
Is there a setting that is incorrect or is this problem still not fixed from version 1.3.10?

www.artio.net/support-forums/booking/cus...dbox-in-testing-mode
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Re: PayPal payment confirmation error 11 years, 7 months ago #38918

  • maju
  • OFFLINE
  • Posts: 1107
Hello,

The old topic was probably solved if there are some fixes in zip package.
Money was drawn from customer test account and what about your business test account? Does it receive payment?

Canceled status should be made if you set Online payments only in item prices settings.
ARTIO Support Team
The topic has been locked.

Re: PayPal payment confirmation error 11 years, 7 months ago #39304

Hi,
The business test account does not receive payment.
I tried the other settings in the item prices and the same message comes.
What should I try next?
Thanks
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Re: PayPal payment confirmation error 11 years, 7 months ago #39326

  • maju
  • OFFLINE
  • Posts: 1107
I am not sure how it exactly work in paypal gateway, but when payment is done and successfull, then paypal will send message to your website and booking will change status of that order. If your business account didn't receive any money, paypal can not send to booking, that payment was successfull.

Maybe you have set your paypal payment method incorrectly.
You have to set there business acount email and correct currency code. Can you check it?
ARTIO Support Team
The topic has been locked.

Re: PayPal payment confirmation error 11 years, 7 months ago #39465

YAY, Thanks it worked. The sandbox email account was incorrect, I was using my normal business account email when it should have been the sandbox business account.
The reservations are now working and booking properly in the backend. I do however get the following message at the top
"Your payment wasn't verified by server PayPal." but I have a feeling that it will disappear when the site is live and they are actual paypal accounts.
Thank you very much for your help.
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