Hi,

I am a Paid customer. order number: 00023850

I am currently testing payment with Paypal - I have testing mode selected as yes, have created my sandbox test buyer and merchant accounts but when I try to login on Paypal sandbox site, it is not allowing me to use my sandbox username and passwords?

When I check the URL it is taking me to the live site of paypal "www.paypal.com" not "www.sandbox.paypal.com" which is why my logins are being rejected.

This is even though I have configured the payment option in TESTING MODE.

Please advise urgently on the fix for this as.

Hi, Just chasing up a fix for this - it has almost been 3 days since I sent the request.

Hello, try control settings again. There should be e-mail created for sandbox merchant - different from live PayPal e-mail.

The problem isnt in Control Panel settings - see the attached screenshot.



I have created a sandbox testing email address - as you can see on the screenshot and have selecting Testing Mode but when I am in the frontend of the site and create a booking and click on the paypal button I am directed to the www.paypal.com LIVE site to pay not the www.sandbox.paypal.com site as is supposed to happen in testing mode which suggested to me there is a problem in the PHP code and whether you selectin testing mode or not it goes only to the LIVE paypal site not the testing site.

Also is there supposed to be a value in the "Code" box?

Please login to my site and try to make a booking and you will see what I mean.

Hello, it's different. I will investigate it asap.

Any News Artio Support Team? Was 4 days since last communication saying you will investigate further?