The links in this article are on the customer web site, not Artio. There is nothing wrong with Artio.

Thanks for the information. It should get me going.

Anyway, i followed the link to the e-shop area and looked at my account. When I view the order, there is no download number and the invoice 404s.

Sorry about being snitty yesterday but I am dealing with customer support for two other products, one gives me no confidence, I feel I am in the middle of a script and the issue is not covered by the script, and the other one hasn't replied to me in over two weeks after saying I would be contacted shortly.

We have the paid version of JoomSEF. Customer wants to control all the ads displayed on their sites.

Once I get to 3.4.3, I might be able to find the icon next to the paid text on the Manage Extensions Page. I reverted to the online versions. Part of the problem is is that we don't know what the download id is. We only have the receipt for the VirtueMart extension.

There weere no javascript errors displayed. They do work in 3.2.9. That is where I am and that is where I am staying until these issues are resolved.

I am having a lot of trouble with your web site. The forums are fine after you have logged in, but when I follow a link from an email, I am not logged in and logging in takes me away from the forum page I was going to reply to. It should redirect back to that page or provide a link to do so.

As for artio.net, I can't find anything on the site and the customer support is non-existent. I should be able to log into the site (I have a valid username and password) and be able to find the details of my account, like what I have purchased and what the download ids are. I can't even find a profile page to see where you think that email should go or to update profile information. These are basic needs of customers. I need help to get the customer in a supportable state. The order number for the Virtuemart extension is 4324. The customer name is DC Merchant. At least I have Joomla up to current state and I wil be working on Virtuemart next, but I have a deadline of 1-August to get the SEF stuff working.

Sorry about the diatribe but I am very frustrated. You should of seen the way I ripped into Belkin Support this morning due to an issue with one of their routers. I worked for a major international CRM company for five years and I am very knowledgeable about how customer support should work. 90% of the companies out there don't understand the value of sustomer support. I suggest reading 'Raving Fans: A Revolutionary Approach To Customer Service' by Blanchard and Bowles. It is available through Amazon here in the US.